At Telo, your peace of mind matters as much as your comfort. That’s why we’re committed to respecting your privacy and handling your personal information with care and transparency. This privacy policy explains, in plain language, how we collect and use the information you share with us — whether you’re booking a stay, getting in touch, or simply exploring what Telo has to offer.

When you make a reservation or reach out to us, we may collect basic personal information such as your name, contact details, and any special requests you might have. This helps us provide the best possible experience — from preparing your villa just the way you like it, to making sure your check-in and stay go smoothly. Payment information is handled securely through trusted platforms, and we only collect what’s necessary to confirm your booking.

We’ll only use your information to manage your reservation, communicate with you before and during your stay, personalize your visit, and meet any local legal obligations (such as guest registration). We don’t sell your information, and we only share it with trusted partners who help us run Telo — like booking sites or payment providers — always under strict confidentiality.

If we use a website (now or in the future), it may use simple cookies to make the browsing experience smoother, but we don’t track your activity or share any data with third parties for marketing purposes. You’re welcome to request access to your personal data, ask for corrections, or have your details deleted at any time — just let us know.

We may occasionally update this policy to reflect changes in how we operate. If that happens, the most recent version will always be available and clearly dated.

If you ever have questions about how we handle your data, please feel free to reach out. We’re here to make sure every part of your Telo experience — including your privacy — feels effortless, respectful, and serene.